Guarantee Statement – Durability Guarantee 

1) Durability Guarantee Summary   

Producer (Guarantor): Acco UK Limited, Millenium House, 65 Walton St, Aylesbury, HP2 7QG, UK 

Guarantee type: Commercial guarantee of durability (producer guarantee) 

Duration: 3/5/10/15 or 25 years from delivery to the first consumer purchaser 

Cost: Free of charge (no additional cost) 

What we do if it fails: Repair or replace the Product (see Section 3) 

Territorial scope: EU/EEA + United Kingdom (incl. Northern Ireland) 

How to claim: See Section 4  

Statutory rights reminder: This guarantee is in addition to and does not affect your statutory rights (see Section 2).  

2) Statutory rights are not affected 

Your statutory rights are not affected. If the goods are faulty / not in conformity, you are entitled by law to free remedies from the seller/trader, and this durability guarantee is additional. 

EU/EEA consumers: legal guarantee of conformity from the seller applies;  

UK consumers: rights under the Consumer Rights Act 2015 apply 

3) What this durability guarantee covers 

This durability guarantee is our commitment that, under normal use, the Product will maintain its required functions and performance throughout the guarantee period. 

If, during the guarantee period and under normal use, the Product does not maintain durability (for example, it will not power on or it repeatedly fails to perform within its rated capacity after reasonable troubleshooting), we will repair or replace the Product free of charge, in accordance with this statement.  

Normal use means: 

1. operation in line with the user manual and safety instructions; 

2. within the Product’s stated limits (sheet capacity, duty cycle/run-time/cool-down, paper type); 

3. routine care as instructed (e.g., clearing jams correctly; lubrication/oiling if specified). 

Replacement may be with the same model or a model of equal or higher specifications if the original is no longer available. Any Product replaced under this guarantee may be retained by us for inspection, refurbishment and/or recycling. 

4) How to make a claim 

Contact us first (before returning anything): 

Email: csuk@acco.com | Tel: 0844 209 8348 

You are required to provide a valid proof of purchase, delivery date, model + serial number, description of the issue, and (if requested) photos/video. 

We may provide troubleshooting steps. If a remedy is needed, we will issue a claim reference and instructions. 

Return/collection: 

Please do not send the Product to us unless we have issued instructions/a claim reference; we may arrange collection or provide a prepaid label.  

We will provide a prepaid label or arrange collection consistent with this guarantee’s free-of-charge nature.  

We will repair or replace within a reasonable time after receiving the unit (or after confirming eligibility, where no return is required). Where applicable mandatory law sets a maximum period for bringing goods into conformity, we will meet that period. 

5) Exclusions (what is not covered) 

This guarantee does not cover: 

• damage caused by accident, misuse, neglect, unauthorised repair/modification, or or failure to follow the operating, safety or maintenance instructions; 

• cosmetic damage that does not affect function; 

• consumables and routine maintenance items (e.g., Product oil sheets) unless supplied as part of the product and themselves defective at delivery; 

• Damage or faults caused by the use of the product with any materials, accessories, consumables, or inputs other than those specified as compatible in the user instructions. 

If a failure is caused by one of the exclusions above, we will explain this and (where available) offer a paid repair option or spare-part route. 

This commercial durability guarantee covers defects relating to the durability of the product under normal conditions of use. It does not cover damage resulting from external events, including damage occurring during transport or delivery. Issues relating to delivery or transport damage should be addressed with the seller from whom the product was purchased. This commercial guarantee is without prejudice to the consumer’s statutory rights under the legal guarantee of conformity. 

6) Liability carve-out 

Nothing in this guarantee limits or excludes our liability where this is prohibited by applicable law. In particular we do not exclude or limit liability for (i) intentional misconduct; (ii) gross negligence; (iii) injury to life, body/limb or health caused by negligence; or (iv) liability under any applicable mandatory product liability legislation. 

7) Issuer details 

Guarantor / Producer: ACCO UK Limited 
Address: Millenium House, 65 Walton St, Aylesbury, HP2 7QG 
Contact: email: csuk@acco.com | Tel: 0844 209 8348 
Effective date of this statement: [15/07/2026] 
Version: 1.0