ACCO UK Ltd Terms and Conditions of Sale


1.         DEFINITIONS

1.1     The "Buyer" is the person or company buying the Goods under these terms and conditions.

1.2     The "Customer" means any person or company buying any of the Goods from the Buyer.

1.3     The "Goods" means any products (including spare parts) or services which are to be sold under a contract of sale between the Seller and the Buyer.

1.4     “Net” Sales means the amount charged for goods or services to the Buyer from the Seller excluding all charges, VAT, delivery charges, Custom fees, rebates and refunds

1.5     The "Seller" means ACCO UK Limited

1.6     The “Services” means any maintenance contracts which are sold under a contract of sale between the Seller and the Buyer.



2.1     These conditions shall apply to all contracts between the Seller and the Buyer to the exclusion of all other terms and conditions.

2.2     All orders shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.  Acceptance of Goods at delivery constitutes acceptance and deemedconclusive evidence of acceptance of these terms and conditions.

2.3     A minimum order value of £350 (three hundred and fifty pounds sterling) Net Sales Value is in operation for Mainland UK and Channel Islands.  A minimum order value of  €1000/£1000 is in operation for Northern Ireland and Republic of Ireland.  Any order below this value will attract an administration fee of £25 (twenty five pounds sterling) or €25 (twenty five euros).

2.4     No addition or variation of these conditions shall be binding on the Seller unless expressly agreed to in writing and signed by a authorised representative of the Seller on its behalf.  No other agent or representative of the Seller has any authority to vary or omit these conditions.


3.         PRICES

3.1     Prices invoiced will be those ruling at the date of receipt of order.  Pricing on forward orders requesting delivery of up to 1 (one) month after date of order receipt will be handled by exception.

3.2     Subject to Clause 3.1, all prices are subject to change without notice.


4.         VALUE ADDED TAX

          All prices are quoted exclusive of value added tax which will be charged at the rate in force at the time of despatch of the Goods.



          All purchases of the Goods must be in multiples of minimum order quantities (MOQ’s) as communicated by the Seller in writing to the Buyer.  The MOQ’s are subject to change at any time.



6.1     The Seller may, at its sole discretion, extend credit to the Customer. The Seller may perform periodic credit reviews using credit reporting agencies, trade references, industry trade groups and banks. The Buyer shall promptly notify the Seller in the event of a material adverse change in the Buyer’s credit worthiness.  The Seller shall, on thirty (30) days’ prior written notice, have the right to change terms of payment or require a financial guarantee, and the Sellers obligation to provide Goods will be subject to revised terms.

6.2     Payment shall be made in full within payment terms of 30 (thirty) days net from date of invoice unless otherwise specified in writing. Payment terms in respect of Export Goods (as defined in Clause 17.1) shall be agreed in writing prior to delivery. Time of payment for the goods is of the essence.

6.3     In the event of non-payment of any sum due to the Seller by the Buyer by the due date all sums owing to the Seller by the Buyer shall become due.

6.4     The Seller reserves the right to charge interest on unpaid invoices and any other sums due to the Seller and outstanding at a daily rate of 5% (five percent) per annum above the base rate of HSBC Bank PLC from time to time from the date when payment becomes due until the date when payment is made and interest will accrue after as well as before any judgement. The Buyer will reimburse the Seller for all costs and expenses (including legal costs on an indemnity basis) incurred in the collection of any overdue amount.

6.5     Without prejudice to any other rights which the Seller may have in the event of non-payment of any sums outstanding on the due date, the Seller shall have the right to cease supplying other Goods and Services ordered by the Buyer from the Seller whether under this contract or any other.

6.6     The Buyer shall promptly notify the Seller within 5 (five) days of receipt of goods in the event any portion of an invoice be disputed, and the Buyer shall pay any undisputed portion according to these Terms and Conditions. Both the buyer and seller agree to use reasonable efforts to resolve the disputed element of such invoice within 30 (thirty) days of notification by the Buyer to the Seller of the dispute.

6.7     The Buyer shall pay all amounts due to the Seller in full without any deduction or withholding except as required by law and the Buyer shall not be entitled to assert any credit, set off, abatement, discount, counter claim or otherwise against the Seller in order to justify withholding payment of any such amounts in whole or in part. The Seller shall have the right to set off against any amount that the Seller may be obliged to pay the Buyer any amounts due or to become due to the Seller from the Buyer and its divisions, subsidiaries and affiliated companies. The Seller may assign receivables without consent of the Buyer.



7.1     All deliveries will be made to the ground floor entrance of the building, for premises located within the United Kingdom and Republic of Ireland.

7.2     Delivery charges may apply to order/s delivered to either the Buyer's or Customer’s premises.

7.3     Orders for delivery within the Republic of Ireland and Northern Ireland are normally delivered between seven and ten working days from receipt of the relevant order.

7.4     Orders for delivery to Mainland United Kingdom are normally delivered between three and five working days from receipt of the relevant order. A faster, chargeable service is available for delivery the day following receipt of an order:


    7.4.1   that the relevant order is placed before 12.30pm hours;

    7.4.2   the address for delivery is within mainland Great Britain.

    7.4.3   the order will be subject to additional charges and PROVIDED FURTHER that the Seller may in its absolute discretion refuse to accept any request for a faster service for next-day delivery.


8.         DELIVERY

8.1     Time and dates quoted for delivery are estimates only and the time for delivery of the Goods shall not be of the essence.

8.2     Where delivery is made by instalments, delay in delivering one or more instalments shall not entitle the Buyer to refuse to accept any remaining instalments.

8.3     The Buyer shall not refuse to accept delivery of any consignment or instalment on account of any shortage or defect in any other delivery.

8.4     Delivery takes place when the Goods are delivered to the ground floor entrance of the building of the Buyer or Customer.

8.5     The Seller shall not be liable in any way for any losses, damages or expenses (whether direct, indirect or consequential) suffered by the Buyer due to any delay or     failure in delivering the Goods.

8.6     Save where Clause 13.1 applies and without prejudice to any other rights which the Seller may have, where the Buyer does not accept delivery of the Goods a transport and delivery charge equal to 15% of the nett order value of the nett accepted Goods (or a minimum of £25) shall be payable by the Buyer to the Seller. save in respect of customised goods and/or Made To order goods where the full invoice price will be payable.



9.1     No claims for shortage, for damage to Goods or for delivery of wrong products shall be made unless the Seller is notified in writing quoting number of delivery note or invoice no. within three working days after the day of delivery in accordance with Clause 8 and in the absence of such notification the Buyer shall be deemed to have accepted the Goods and payment in full will become due in accordance with the terms of Clause 6.

9.2     No claims for non-delivery shall be made unless the Seller is notified in writing within 7 (seven)days of the date of invoice. In the absence of such notification, the Seller shall be deemed to have delivered the Goods and payment in full become due in accordance with Clause 6. Claims for copy proof of delivery documents should be made within 14 days of receipt of invoice.



10.1    Goods damaged in transit must be reported to the Seller immediately by signing the delivery note "damaged on arrival". This must be returned to the Seller within 3 working days of delivery.

Any damaged Goods must be retained (including wrappings, cartons, etc.) for inspection.

10.2    In the event that the delivery note was signed but not marked "damaged on arrival" the Seller cannot be held responsible for damages in transit.



11.1    Goods cannot be accepted for return without the prior consent of the Seller which will be given at the Seller’s discretion. Subject to Clause 13.1 customised Goods shall not under any circumstances be accepted for return.

11.2    A handling charge of 15% of nett order value or a minimum of £25 will be made on allGoods.

11.3    Made-to-Order and bespoke goods are non-returnable.

11.4    Any Goods returned in accordance with this Clause 11, must be in pristine condition and returned correctly packed in its original packaging.

11.5    Risk in any Goods to be returned remains with the Buyer until the Goods are delivered to the Seller or until the Seller collects such Goods.

11.6    Return of Export Goods may only take place with the prior agreement of and by arrangement with the Seller.



12.1    Orders of Goods may be cancelled or deferred on 2 (two) working days’ notice prior to the delivery date in respect of those Goods. The Seller reserves the right to charge for any exceptional costs incurred as a result of such cancellation.

12.2    In the case of orders for customised Goods, the Buyer may cancel the order but shall pay to the Seller all costs incurred by the Seller in respect of those Goods.

12.3    Without prejudice to any obligation of the Buyer under Clause 17.5 should any of the events in Clause 17.5.1., 17.5.2 and 17.5.3 occur the Seller may without prejudice to any of its rights arising out of this contract terminate the contract forthwith.



13.1    Subject to the provisions of Clauses 9 and 10, if the Buyer proves to the Seller’s reasonable satisfaction that the Goods are not in accordance with the order or are defective by reason of faulty material or workmanship which is due to the act or omission of the Seller, the Seller, at its option, may either repair or replace the Goods or the defective part thereof or issue a credit note. These provisions do not apply to any defect due to normal wear and tear.

13.2    Save as expressly provided, all warranties and conditions relating to quality, fitness for purpose or compliance with description (whether implied by statute or otherwise) are hereby excluded to the extent permitted by law PROVIDED THAT (save as provided in Clause 18 below) nothing in these conditions shall restrict or exclude liability for death or personal injury caused by the negligence of the Seller and FURTHER PROVIDED THAT this clause shall not deprive a Buyer who is dealing as a consumer pursuant to section 12 of the Unfair Contract Terms Act 1977 of his or her statutory rights.

13.3    Subject to Clause 13.2 the Seller’s liability to the Buyer shall not in any event exceed the invoice price of the Goods and the Seller shall not be liable for any       indirect or consequential loss suffered.



14.1    Without prejudice to any other condition hereof should the manufacture or supply or despatch of the whole or any part of the Goods be interrupted, prevented or hindered by a Force Majeure Event beyond the Seller’s control, the Seller shall be entitled to postpone or suspend any delivery or deliveries until (in the Seller’s reasonable judgement) such Force Majeure Event has ceased to operate. The Seller shall be under no liability whatsoever in respect of such postponement or suspension.

14.2    If delivery is delayed for more than three months, the Seller has the option of cancelling the contract and refunding any payment made by the Buyer.

14.3.   A “Force Majeure Event”shall include, without limitation war, pandemics, epidemics or other disease outbreak, fire, accident, breakdown of plant or machinery, industrial action, dispute (including strikes and lockouts), unavailability of and restrictions on supplies, non-delivery or delay in delivery of any materials or other circumstances (of whatsoever nature and not limited to the foregoing) which directly or indirectly interrupt or hinder the due performance of the contract.



15.1    The Seller may alter specifications and the product range and substitute items and change the price list without prior notice.

15.2    Drawings, specifications, product finishes and colour shades in Seller’s literature and advertisements are approximate only and do not constitute a trade description.



16.1    Risk in the Goods shall pass to the Buyer on delivery and the Buyer shall insure goods with a reputable insurance company against all risks for their full value from that time.

16.2    Notwithstanding the provisions of Clause 16.1, property and ownership in the Goods shall not pass from the Seller until:

16.2.1 The Seller receives payment for the goods in full cleared funds from the Buyer; and

16.2.2 no other sums are then outstanding from the Buyer to the Seller on any account whether or not such sums have become due for payment.

16.3    Until such time as the title has passed to the Buyer, the Buyer shall:-

16.3.1 be bailee of the Goods;

16.3.2 store the Goods separately from those of any other person and ensure they are readily identifiable as the property of the Seller. In the event that the Goods are stored on the premises of any third party (save where such third party has received the Goods by virtue of Clause 17.4), the Buyer shall ensure that the third party complies with the provisions of this sub-clause.

16.4    Notwithstanding the provisions of this clause, the Buyer may as principal in the ordinary course of its business sell the Goods for market value or use the Goods in the ordinary course of its business.

16.5    At any time prior to property in the Goods passing to the Buyer, in the event of:-

16.5.1 the Buyer’s insolvency;

16.5.2 the Buyer’s failure to pay any amount due to the Seller; or

16.5.3 any breach by the Buyer of these conditions the Buyer must immediately place any Goods in its possession or under its control at the Seller’s disposal and the Seller’s representatives shall have (without prejudice to any of the Seller’s other rights and remedies) the right to enter the Buyer’s premises to retake possession of such goods. In such event, the Buyer shall procure that the Seller has access to the premises of any third parties where Goods in which property has not yet passed to the Buyer are stored.

16.6    Should any event listed in Clause 16.5 occur, the Buyer’s right to sell and to use the Goods shall immediately cease.

16.7    The Buyer shall not charge, mortgage, create a lien upon the Goods or permit the creation thereof or assign its rights in respect of the Goods.

16.8    Each clause and sub-clause of this clause is separate, severable and distinct.



17.1    Unit prices for goods sold for export from the United Kingdom (‘Export Goods’) shall be ExWorks (EXW Incoterms 2020) unless otherwise expressly agreed in writing and shall include the cost of standard packaging used on the Export Goods. Should special packaging be requested or required, an additional cost will be charged.

17.2    In the absence of instruction from the Buyer, the Seller reserves the right to arrange for the shipment of contracted goods, at the Buyers risk and expense, to a port or place in the country of the Buyer.

17.3    The Seller is under no obligation to accept any orders for Export Goods where the nett invoice price is less than £250 for writing instruments and £1,000 in respect of general office products. The Seller may in its discretion accept smaller orders but reserves the right to levy an additional handling charge in respect of each such order.

17.4    All payments must be made in sterling unless otherwise agreed in writing by the Seller.

17.5    Save as expressly provided in Clause 13.1, all warranties and conditions relating to quantity, quality, merchantability unless for purpose or compliance with the  description of the Export Goods (whether implied by statute or otherwise) are hereby excluded to the extent permitted by law.



18.1    The contract shall be governed by and construed in accordance with English law and the parties hereto submit to the non-exclusive jurisdiction of the English courts.

18.2    The Seller may enter into sub-contracts for the manufacture or supply of the whole or any part of the Goods.

18.3    Waiver by the Seller of any of its rights hereunder or the giving of time to the Buyer shall not affect the Seller’s rights arising on any subsequent or other breach by the Buyer.

18.4    Any notice sent by the Seller will be deemed to have been served provided it is sent by pre-paid post to the Buyer’s last known business address. Notices sent by post shall be deemed to be served 2 working days after the date of posting.

18.5    Any provision hereof which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect the other provisions hereof.

18.6    The Seller will process the personal data of the Buyer employees or representatives as described in its Privacy Notice.  The Seller is also registered under the Data Protection Act 2018. The Seller reserves the right to consult whomsoever it considers appropriate for the purpose of Trade References and will record information in respect of such opinions which will be made available to other businesses for the continuing assessment of credit risk. The information will only be stored for the purpose of assessing credit worthiness.



19.1    The Buyer agrees to properly dispose of the product at the end of its life.

19.2    There may be a charge for the collection of waste EEE (Electrical and Electronic Equipment), quotation provided on request.



A private company limited by shares registered in England & Wales under number: 00197754 with registered address at Oxford House, Oxford Road, Aylesbury, Buckinghamshire, HP21 8SZ England, UK